Shipping & Returns

RETURNS & EXCHANGES

All returns/ exchanges can be made up to 30 days from the date you received your order.

you can email vitowearsales@gmail.com to start your return process. We will do our very best 

to assist you. 

To avoid disappointment, we would advise any customer wishing to start a return process to read the list below to ensure you meet our return policy requirements. 

  • All items must be in their original condition (for clothing never worn or washed).
  • Please include your order number.
  • Please pack your items in a packaging of your choice.
  • You will have to cover all shipping costs.

 

  • EXCHANGE - Once we receive the item we will issue you a store credit to place a new order.Please note this can take up to 7 working day.
  • REFUNDS can only be made onto the original payment method used. 
  • Final sale items or cannot be returned.
  • Items purchased using a gift card - a store credit will be returned to gift card.
  • Refunds can take up to 7-10 to be processed.

 

PLEASE NOTE CERTAIN ITEMS ARE UNRETURNABLE

*Sanitary wear* Face Masks *Underwear*

 

DAMAGED GOODS.

If you receive goods that damaged, please inspect on delivery.

we would advise to take photos if you believe your item was

damaged on transit. contact us.

and we will review the damage and work with you to get it resolved.